Privacy Policy of TransHelp

This page is used to inform app users regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the TransHelp App & website.

TransHelp is a mobile app for transgender community users to use in case of emergency, awareness and provide with a one-stop-shop solution to all their medical problem through Transhelp application which can be accessed at https://play.google.com/store/apps/details?id=trans.help

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in  our Terms and Conditions, which is accessible at http://yac.org.pk/privacy-policy

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information,  including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

SMS Permission

We ask for SMS permission for TransHelp App to use SMS feature of mobile phones to SMS to your loved ones when you are in any emergency. When you press Emergency button which is your power button an alert will be generated which will push SMS to your contact list you've choosen during sign up or during app configuration time.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This  Log Data may include information such as your Internet  Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages,  and other statistics.

Cookies

Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these "cookies" to collect information and to improve our Service. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

For more general information on cookies, please read "What Are Cookies".

Service Providers

We may employ third-party companies and individuals due to the following reasons:

We want to inform our Service users that these third parties are not subject to disclose our user's data and are provided with strict SOP's to follow to protect users basic personal info we collect during any particular registration or through logs.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it.  But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.  Youth Advocacy Council website and Transhelp app is audited from cybersecurity professionals for possible security laps and is still under 24/7 testing to find and fix any security issue for our users and visitors.

Links to Other Sites

Our Service may contain links to other sites. If you click on a  third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under  13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

If you have any questions about how we handle user data and personal information, feel free to contact us at info@yac.org.pk or info@transhelp.xyz

This policy is effective as of 1 May 2020.